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LEARN · Week 2 · Prompting in practice

What You Should Never Paste

You've got a customer complaint in front of you and an AI tool that could draft the reply in thirty seconds. Nobody at your company has said whether that's allowed, so you paste everything and hope, or paste nothing and fall behind. Most people are in this spot.

By the end of this lesson

  • You can name the four categories that never go into a chat.
  • You redact a real document before pasting and restore values yourself.
  • You use a temporary chat for borderline work, on top of redaction.
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