Sales & Refunds

Individual memberships

• Individual memberships bill monthly or annually (your choice at checkout) through Stripe, our payment processor, and unlock the learner view the moment checkout completes. The subscription renews automatically at the price and cadence shown at checkout until you cancel; charges appear on your statement as CROSSGEN AI LLC.
• You can cancel any time from the Billing section of your profile. Cancellation stops future charges; you keep full access through the end of the period you already paid for.
• You can also pause instead of cancelling, from the same place. Pausing stops future charges and keeps the access you have already paid for through the end of that period, after which it locks until you resume. You resume it yourself, whenever you want, and nothing about your progress changes while it is paused.
• Your progress is never deleted when a membership lapses. Resubscribe and you pick up exactly where you left off.

Company plans

Team and company access is quoted based on your group's size and needs, and is governed by the agreement we sign together rather than by the self-serve terms above. To start that conversation, reach us at contact@crossgen-ai.com.

Refunds

We want you to feel good about joining, not locked in. You can cancel any time from your profile and keep every bit of progress you have earned.

If a charge ever looks wrong, tell us: write to contact@crossgen-ai.com within 14 days and a real person will look into it with you, usually the same day. Duplicate or mistaken charges are refunded in full, no questions asked. For anything else, we look at your situation, including how much of the membership you have used, and aim for the outcome that is fair to both of us.

Price changes

If a membership price changes, we will tell you by email before it affects you, and the new price applies from your next billing period. No surprise charges, ever.