Privacy Policy

We keep this simple: we collect what we need to run ContentHub for you, we do not sell your data, and you can reach a human about any of it at contact@crossgen-ai.com.

What we collect

• Account details. Your email address and, if you choose to add them, a preferred name, role, goal, bio, and display preferences.
• Learning activity. Which skill nodes you complete and which are assigned to you, so your progress and your cohort views work.
• Community content. Threads and replies you post to the forum, visible to other signed-in members.
• Weekly check-ins. The three short answers you write on your progress page each week. They are addressed to your cohort lead and the CrossGen team, who can read them and reply; other members never see them.
• Billing. Subscription status and billing dates. Card details go directly to Stripe, our payment processor; we never see or store your card number.
• Sign-in records. One-time PINs and session data needed to keep your account secure. We do not store passwords because there are none.
• Live session audio. If you attend a live cohort session that a CrossGen employee records, the room's microphone audio (which we transcribe as it is captured and do not keep) and the transcript made from it. See Live session recordings below.

How we use it

• To provide the product: your progress, your cohort membership, your profile, your access.
• To let instructors and company admins you are connected with see your course progress. That visibility is limited to the cohorts and companies you belong to.
• To send the messages you have opted into (newsletter, product updates, cohort notifications, forum mentions, event reminders and the note that a session's recording is ready), which you can change on your profile page at any time, and the service messages that follow from something you did: a sign-in code, a billing confirmation, and, when you say you are going to an event, its confirmation with a calendar file and any change or cancellation to it.
• To process payments and prevent abuse.

What we do not do

• We do not sell or rent your personal information.
• We do not use your data to train AI models.
• We do not send marketing you did not ask for.

Cookies

On your first visit we ask how much you want us to store, and we honor that choice for 12 months (you can change it any time by clearing the consent cookie).

• Strictly necessary (always on): your sign-in session, admin editing session, this consent choice, and your light/dark theme preference. The site cannot work without these.
• Analytics (only with your consent): Microsoft Clarity, which records how pages are used (heatmaps, click tracking and session replays) so we can see which lessons and pages serve you best. It loads, and sets its cookies, only after you choose "Accept all." Until then it is not loaded at all.

Stripe sets its own cookies on its checkout and billing pages under Stripe's privacy policy. We never use advertising or cross-site tracking cookies.

Sharing

We share data only with the service providers that run the product: Stripe (payments), Postmark (transactional email), Zoom (video meetings for events held online) and, once you accept analytics cookies, Microsoft Clarity (usage analytics). Each receives only what it needs to do its job. Clarity gets how you move through the site and two labels that tell audiences apart, your role here (such as subscriber, instructor or staff) and your subscription status (such as active or none); we never send Clarity your name or email. Zoom receives an event's title, description and time so it can host the meeting; it never receives your name or email, because our meetings do not use Zoom registration. When you join a session, Zoom tells us you attended (the name you show in Zoom and, if Zoom provides one, the email on your Zoom account), and that attendance is visible to CrossGen staff only and is deleted with the event. Live sessions held on Zoom are recorded to Zoom's cloud: the video, audio and shared screen of the room, including anything you say or show. Zoom tells you a recording is on when you join. The recording is available to members from the events calendar afterwards, until the session is removed from the calendar or the recording is deleted from Zoom.

Live session recordings

When a CrossGen employee runs a live cohort session, they can turn on Session Intelligence, which records the session's audio through the presenter's microphone and transcribes it so our team can search the discussion and prepare for the next session. It all happens in-house, on our own hardware, never a third-party service. A live "Recording & transcribing" badge is visible the whole time it is on, we keep only the text transcript (never the audio), only CrossGen employees can open it, and you can email contact@crossgen-ai.com to have a session removed.

Separately, a live session held on Zoom is recorded by Zoom itself (see Sharing above): the whole room, kept on Zoom's cloud, and open to members from the events calendar so anyone who missed the session can watch it. Email contact@crossgen-ai.com to have a recording taken down, or to have your part of one removed.

Retention and deletion

We keep your data while your account exists. Email us to request a copy of your data or deletion of your account, and we will complete it within 30 days.

Your California privacy rights

CrossGen AI is a California company and we honor the CCPA/CPRA for everyone, not only California residents. In the law's categories, we collect identifiers (your email and name), commercial information (your subscription status), internet or other electronic network activity (your learning progress and forum posts), and "audio, electronic, visual, thermal, olfactory, or similar information", which for us means the microphone audio of a live cohort session captured through Session Intelligence and the transcript we make from it, and the Zoom cloud recording of a live session you join, both as described under Live session recordings above. Nothing else, and no sensitive personal information beyond what running the service requires.

• We do not sell or share your personal information as those terms are defined by the CCPA/CPRA, and we have not done so in the preceding 12 months. Because of that, no "Do Not Sell or Share" opt-out is required; if that ever changed, we would add one before doing anything.
• You have the right to know, correct, delete, and take your data with you. Email contact@crossgen-ai.com from your account address (that is how we verify it is you, or your authorized agent may write on your behalf). We respond within 45 days.
• No retaliation. Exercising any privacy right never changes your price or your service.

Do Not Track and Global Privacy Control

Because we do not sell or share personal information or run cross-site tracking, there is nothing for Do Not Track or Global Privacy Control signals to switch off, because your browsing here is already treated that way for everyone.

Children

ContentHub is a professional learning product and is not directed to children. We do not knowingly collect personal information from anyone under 16; if you believe a child has created an account, email us and we will delete it.

Changes

If we make a meaningful change to this policy, we will note it here and update the date above.