How we handle your data

This is the plain-language version of what happens to the things you type into ContentHub, especially the AI features. The full details are in our Privacy Policy, and the bigger security picture (where the AI runs, sign-in, payments, DPAs for teams) is on our Security page. If anything here is unclear, write to us at contact@crossgen-ai.com.

Where the AI runs

The lesson tutor, the quick checks, the practice questions, and the prompt checker run on CrossGen's own AI server. Your text is sent there to generate your answer and then it is done. We do not send it to a third-party AI company, we do not sell it, and we do not use it to train AI models.

What we store, and who can see it

• Your progress. Which lessons you finish. Your instructor and your company admin, if you have them, can see your progress for the cohorts and company you belong to. They cannot see your notes or your tutor questions.
• Your notes. Private to you. No one else, including staff, sees them in the normal running of the product.
• Practice answers. Kept so your practice can adapt to what you have already seen. Yours alone; not shared.
• Tutor questions. Sent to our AI to answer you in the moment. We do not build a profile from them or hand them to anyone else.
• Forum posts. Visible to other signed-in members, because the forum is a shared community space. Post accordingly.
• Account and billing. Your email and subscription status. Card details go straight to Stripe; we never see or store your card number.

Please do not paste sensitive information

ContentHub is a civilian learning tool. It is not an approved system for classified, controlled, or otherwise sensitive information. When you use the tutor or the prompt checker, practice with realistic but non-sensitive examples. Never paste classified material, controlled unclassified information, personal data about others, or anything your workplace restricts. A good habit is to change names, numbers, and specifics before you paste.

Signing in and account security

You sign in with a one-time PIN sent to your email, or with Google. There is no password to steal. Keep your email account secure, since that is the key to your ContentHub account. We are working on adding an optional extra sign-in step (multi-factor) for members who want it.

Keeping and deleting your data

We keep your data while your account is active so the product works for you. You can ask us to delete your account and personal data at any time by writing to contact@crossgen-ai.com. Some records tied to payments may be retained where the law requires it.

The honest security picture

ContentHub is standard commercial software. It is not FedRAMP authorized, it does not hold a Department of Defense Authority to Operate, and it is not on the Navy Marine Corps Intranet approved-software list. Treat it as a personal-device, personal-time learning tool, not as an accredited government system.