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LEARN · Week 3 · Daily habits

AI for inbox triage

Forty new messages can hide three that need an answer, and until you find those three, you end up reading every subject line. That search takes more time than it seems, and Microsoft's 2023 Work Trend Index found the average employee spends 57% of their time communicating in meetings, email, and chat.

By the end of this lesson

  • You can turn a tangled thread into a summary and a short draft reply.
  • You can check the decision list against the thread before you send.
  • You know which details stay out of a tool that may train on them.
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