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LEARN · Vocab & workflow audit

Redesign the Workflow, Don't Decorate It

The audit sheet is filled in, and the office manager takes their row, "draft the monthly client update." They open Claude, paste in the notes they always gathered, and get a good draft back. Two weeks later the job takes as long as ever.

By the end of this lesson

  • You tell a decorated process from a redesigned one by whether its steps changed.
  • You write a one-page "before" and "after" for a single audit row with a named check.
  • You name what the "after" page measures before the redesigned process runs.
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